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Customer Support Engineer Intern



About NeuraCite
NeuraCite is a UK-based startup building the visibility layer for the AI-first internet.
As platforms like ChatGPT, Gemini, Claude, Perplexity, and Google AI Overviews reshape how people discover products, services, and brands, businesses need new ways to understand and improve their visibility in AI-generated answers.
NeuraCite helps organisations monitor, analyse, and improve how they are represented across AI search and discovery platforms. Our platform measures brand visibility, citation frequency, and positioning, helping businesses understand how AI perceives them and what actions they can take to improve their presence.

We’re an early-stage AI startup working with beta users, validating the market, and preparing to scale.

About the Role
We're looking for a Customer Support Engineer Intern to work directly with our founders and help deliver an exceptional experience to our customers.
You will play an important role in supporting onboarding, troubleshooting technical issues, testing product features, and helping customers get value from NeuraCite.
This is a great opportunity for someone interested in startups, SaaS, customer success, and AI technologies.

What You'll Do
  • Support customer onboarding and setup
  • Assist customers with platform usage and troubleshooting
  • Investigate and reproduce customer-reported issues
  • Perform product testing and quality assurance
  • Help document support processes and knowledge bases
  • Work closely with the product and engineering teams to communicate customer feedback
  • Track and prioritize support requests
  • Help improve the customer experience through feedback and insights


What We're Looking For
  • Currently studying or recently graduated in Computer Science, Software Engineering, Information Systems, or a related field
  • Strong problem-solving skills
  • Excellent communication skills
  • Ability to explain technical concepts clearly
  • Curious, proactive, and eager to learn
  • Comfortable working in a fast-moving startup environment


Bonus Points
  • Experience with web applications or SaaS products
  • Familiarity with APIs, databases, or debugging tools
  • Interest in AI, search technologies, or digital marketing
  • Previous customer-facing or technical support experience
  • What You'll Gain
  • Direct mentorship from startup founders
  • Exposure to an early-stage AI startup
  • Hands-on experience in customer success and technical support
  • Opportunity to influence product development through customer feedback
  • Flexible remote working
  • Potential extension and future opportunities as the company grows


Details
  • Location: Remote / Hybrid / UK-based
  • Duration: 3 months (extendable)
  • Type: Internship
  • Compensation: Currently unpaid


Success Metrics
  • Customer onboarding completion rate
  • Customer issue resolution time
  • Customer satisfaction and feedback
  • Number of support tickets resolved
  • Product improvements identified through customer feedback


Details
  • Location: Remote / Hybrid / UK-based
  • Duration: 3 months (extendable)
  • Type: Internship
  • Compensation: Currently unpaid


How to Apply

Please send:

  • Your CV
  • A short paragraph explaining why you're interested in startups and AI
  • Your LinkedIn profile or portfolio






Apply Now

Apply Now